About this Service

INTERACTIVE VOICE RESPONSE (IVR)

Interact your clients by Sending your pre-record message through our IVR system. The IVR service provider gives many benefits for running a business successfully.

IVR SERVICE PROVIDER INDIA

INTERACTIVE VOICE RESPONSE SERVICE

An automated telephony system is known as interactive voice response, and it interacts with callers while receiving information and routing calls accordingly. Voice-activated IVR systems send faxes, callbacks, and emails using voice input. There are several software applications, a telephone system, and a database in the system. IVRS requires organizations to purchase software, hardware equipment, or hire a service that hosts IVRs.

HOW IT WORKS?

A voice greeting greets a customer who calls a business and takes the call. 
You can contact a specific department by pressing a certain number, for example. Furthermore, they can access their account information by entering their account number.
Their account page contains information about their account. Customer responses are routed to the appropriate department, such as a live agent or an account database.

Advantages of IVR Service Providers

1. Increasing lead generation

More leads and happier customers result from IVR since customers are able to prioritize their needs easily.

2. Automating customer service

It is no longer necessary to provide assistance to customers since they can self-serve.

3. Saving money with efficiency

Customers can now be directed to the appropriate customer service agent through IVR systems instead of having to speak to a live person on the phone. 

4. Handling a large number of calls

With a multilevel IVR system, multiple customers can ask questions simultaneously.

At competitive rates, Hence Digital Telematics offer genuine IVR services.

How does the IVR System Work?

1. A customer calls an office number

Businesses advertise, have websites, and offer apps where customers can find their phone numbers.

When the correct department receives the call, the customer can hear their account balance.

2. Make your selection and select a greeting

DTMF inputs are required from customers' dial-pads for results.

3. This outcome comes

When the correct department receives the call, the customer can hear their account balance.

DIFFERENT TYPES OF IVR SOLUTIONS

INBOUND IVR	OUTBOUND IVR
Customers can select and connect with departments or agents based on their needs.	Make outgoing calls, such as appointment reminders or phone surveys. Automating these types of calls improves efficiency.
MULTI CHANNEL IVR	SELF SERVICE IVR
Ensures customers have the option of communicating via voice, text, or web chat, or switching between channels as needed	Account balances, bills, and appointment scheduling can be managed without speaking with live agents.

BENEFITS OF IVR SERVICES

1. Savings in staff costs and resources
Are achieved by using Interactive Voice Response (IVR) systems compared to manual customer service.

2. An increase in efficiency:

Information can be provided quickly and easily and transactions can be completed quickly and easily with IVR services.

3. Satisfied customers:

Information can be accessed and transactions completed at the convenience of customers, reducing waiting times and improving the overall customer experience

4. Collect Feedback : 

An IVR dialer is a great way to reach out to callers for feedback or to conduct a survey. It is an effective way for businesses to improve their IVR systems. Enhance customer satisfaction and overall success.

5.Personalized Experience : 

Personalization can be achieved by using factors like region, transaction history, and other relevant information. In this way, the caller can have a more relevant and efficient interaction.

6. Obtain feedback:

An IVR dialer is a great tool for soliciting feedback from callers. Businesses can improve their IVR systems by using it. Improve customer satisfaction and overall success.